Order support and returns at Dojo Award Studio

What should a dojo do when an award arrives wrong?

A plaque carrying a student's name and rank belongs to that student alone, so each line is proofed with the instructor first. A trophy figure may arrive broken, or a rank term on the plate may differ from the proof the instructor signed. In either case Dojo Award Studio needs to hear from the school with the order reference. A school unhappy with what arrived is offered a 100% satisfaction refund, as the policy below sets out. Describe what went wrong and what the school needs, and mention if the belt ceremony or tournament is still ahead.

What should the dojo gather before reporting a fault?

Your order reference, plus the school, grading or tournament the pieces were made for.
The student or competitor named on the faulty piece, with the rank or division engraved there.
A sharp photograph of the damage, with the carton and padding included when transit caused it.
The same line as the instructor signed it on the proof, if the engraved wording is different.
When the belt ceremony or awards presentation takes place, so next steps fit around it.

Order terms for martial arts awards

Before accepting: Your martial arts awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Dojo Award Studio promptly with the order reference, the affected martial arts awards, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Student” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Dojo Award Studio explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Dojo Award Studio piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Belt Rank Plaque: Student, Discipline, Rank, School and Date lines
Martial Arts Tournament Trophy: Competitor, Event, Category, Division and Placement lines
Black Belt Achievement Plaque: Student, Rank, Discipline, Date and Instructor message lines
Dojo Recognition & Instructor Plaque: Instructor, Message, Presented by and Year lines
3D Fist or Kick Motif Trophy: Competitor, Discipline, Award, Event and Year lines
Student of the Month Award: Student, Month, Recognition and School lines
Martial Arts Team Photo Plaque: Team, Event, Caption and Year lines
Belt Display & Rank Plaque: Student, Discipline, Rank and Promotion date lines
Full-Color Martial Arts Event Poster Package: Event, School, Category, Recognition and Year lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Dojo Award Studio about your order.

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Dojo Award Studio